Great Expectations:

Have you ever done a favor for someone? Normally, they are grateful for your efforts and thank you for going out on a limb for them. Here is the next question: How many times have you done a favor for someone and then the next time that problem comes around, they expect that you’re going to be right there to fix their mistake? That happened to me yesterday.

As you may remember from a previous blog (most likely entitled “We Deliver”), I have mentioned was running films to Harrisburg for our Middleburg office. Now I don’t every remember complaining about it..... that is because I didn’t. I know that it is important for things to get done in a timely manner, because that is something that Tristan Associates is renowned for.

Being an employee that is grateful for his job and knows the importance of patient care, I offered to run films down to Harrisburg again (which is a 2 hour, one-way trip) for the Middleburg office. The problem that I was having was judging the urgency of the studies that they had on their schedule.

I’m not a tech. I don’t know what is absolutely important when it comes to Ultrasound studies. So I consulted Bill, our Tech Supervisor, to get his insight on the idea because Dad wasn’t in the office that day. I mean, I didn’t want to put out 200 miles on my vehicle if it was unnecessary. So he called Middleburg to find out what the dish was.

While in the process of figuring this out, someone in the background made a comment to the effect of, “Well isn’t that Damien’s job?”. Bill, thinking that whoever in the background said that thought he couldn’t hear, blasts back. “Damien was NOT hired to run your films to Harrisburg. He was hired to work in the file room and run films locally. Last time I checked, Harrisburg was not local.”

Now you have to understand, Bill is one of those easy going guys. But I could tell when he was on the phone that there was more that he’d have loved to say to them. Don’t get me wrong, I’m not trying to blast the people at Middleburg, but I was shocked and a bit upset at that statement.